Refund Policy

1. Introduction

At neusort ("we," "our," or "us"), we strive to provide the best possible service to our users. This Refund Policy outlines the conditions under which refunds may be issued for services purchased on our platform. By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service Not Delivered: If you purchased a service that was not delivered as promised, you may be eligible for a full refund.
  • Technical Issues: If technical issues on our end prevent you from accessing or using the service, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.
  • Duplicate Payments: If you were accidentally charged more than once for the same service, we will refund the duplicate payment(s).

3. Refund Requests

To request a refund, please follow these steps:

  • Contact Us: Email our customer support team at contact@neusort.com with your order details, including the order number, the service purchased, and the reason for your refund request.
  • Review Process: Our team will review your request and may contact you for additional information if needed.
  • Decision: We will notify you of the approval or rejection of your refund request within 5 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: If you change your mind after purchasing a service, we do not offer refunds.
  • Partial Use: If you have partially used a service and then decide to request a refund, we do not offer refunds for partial use.
  • Violation of Terms: If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund.

5. Refund Processing Time

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days. Processing times may vary depending on your payment provider.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: noreply@neusort.com

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.